Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 154

Skills the nursing associate can use to gather information:

 Get to know the patient and be focused

 Gather clues and be observant for cues

 Establish a rapport and demonstrate empathy

 Gain trust and be non‐judgemental

 Determine the patients’ readiness to learn and their aspirations?

 Learn the patient's perspective and their concerns

 Ask the right questions

 Learn about the patient’s skills and what does the patient already know?

 Involve and collaborate with others

Table 6.2 Skills to enhance information gathering.

NEED	SKILLS
Get to know the patient	Introduce yourself and explain your role in the delivery of their careRefer to #hellomynameis campaignUtilise documentation including healthcare recordsObserving the patient both physically and psychologicallyRemember this is a continuous processDemonstrate self and emotional awarenessBe attentive to every sign or signal from the patientTransform the information gathered
Gather clues	Talk to the healthcare team members and observe the patientBe careful not to make assumptionsTalk to the patientObserve the patient’s actionsTuning into and picking up on patient cuesTake care not to misinterpret patients’ reactionRead and interrupt the patient’s non‐verbal cues
Establish a rapport	Make eye contact when appropriate, helping the patient to feel comfortable with you Notice and acknowledge the patient Actively listen to the patient’s thoughts, feelings and concerns (and their families)Undertake a comprehensive assessmentRecall something the patient has already told you about himself/herself Talk to the patient little and often depending on their need Demonstrate empathyEvaluate and review progress of the nurse–patient relationshipRemain attentiveAppropriate use of physical touch
Gain trust	Show respect and treat each patient with compassion Remain non‐judgemental Offer explanations using terminology that the patient understandsParaphrase what the patient has told so that you acknowledge what has been saidBe receptive and responsive to patients’ non‐verbal communication Display high standard of professional knowledge, self‐confidence and concern to gain the patients’ trust Show concern Act as the patients’ advocate
Determine the patient’s readiness to learn	Ask the patient about their goals, attitudes and motivations
Learn the patient's perspective	Talk to the patient about worries, fears and possible misconceptions
Ask the right questions	Use open‐ended questions that require the patient to reveal more detailsListen carefullyThe patient’s answers will help you learn their core beliefs
Learn about the patient’s skills	Find out what the patient already knows and build on this knowledge
Involve others	Identify the significant people in the patients’ life Identify what support they have and what they might need Collaborate with other healthcare professionals as needed