Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 225

By the end of this chapter, the reader will be able to:

 Demonstrate an awareness of the NHS complaints procedure

 Discuss the stages of a complaint

 Outline the role of the Parliamentary Health Service Ombudsman

 Understand how receiving feedback regarding compliments as well as complaints has the potential to enhance care provision