Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 239

Responding to patient complaints within the specified timescale is important. NHS patients have 12 months from the date of an incident, or the date they first became aware of a problem, to make a complaint. It is important to be aware of the limits set out by the NHS complaints procedure for acknowledging, investigating and responding to complaints.