Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 226

1 All complaints:Must go through a formal processHave to be reported to the NMCShould be used as a form of feedback and an opportunity to learnMust be documented in a member of staff’s personal file

2 Revalidation is:A requirement only impacting on the registered nurse and midwifeThe process that allows the nursing associate to maintain their registrationUndertaken every yearAlso called CPD

3 If accepting a gift:This might be seen as an attempt for the patient to gain preferential treatmentThe nursing associate must report this to the NMCThe nursing associate must report this to the NMC and the Chief Executive OfficerThe nursing associate must include this in their annual appraisal (annual review)

4 Feedback may come from:Colleagues and managementPatients and service usersHealthcare and social care studentsAll of the above

5 Refusing to accept a gift:Will always enhance care provisionHas the potential to damage relations with the patientCan cause corporate harmIs a hallmark of a profession