Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 227

The nursing associate may receive feedback from a number of people in a number of formats, for example, through complaints and feedback in the form of compliments. The trainee nursing associate receives ongoing performance feedback about their progress throughout their nursing associate programme of study. There are specific procedures, local and national, that must be followed when a complaint has been made.

The Nursing and Midwifery Council’s (NMC) (2018a) Code requires the nursing associate to respond to any complaints made against them professionally; in order to do this, they must never allow someone’s complaint to affect the care that is provided to them; all complaints should be used as a form of feedback and an opportunity to learn from this through reflection so as to improve practice. In order to uphold your position as a nursing associate, you must refuse all but the most trivial gifts, favours or hospitality; if you accept them, this could be interpreted as an attempt for the patient to gain preferential treatment (Nursing and Midwifery Council 2018a). On admission to the register, the Nursing Associate Proficiencies (Nursing and Midwifery Council 2018b) require the trainee nursing associate to demonstrate they are able to respond to feedback to develop professional knowledge and skills.