Читать книгу The Nursing Associate's Handbook of Clinical Skills - Группа авторов - Страница 89

 The key elements of a therapeutic relationship can be described as respect for the person, receptivity which involves good listening skills, empathy and self‐awareness of one’s own skills and limitations.

 Respect implies a recognition of the individual as they are, engaging in an open and non‐judgemental attitude to those in your care.

 When we empathise, we actively express an awareness of what healthcare and social care feels like from the patient’s perspective.

 Trust is critical in the nurse–patient relationship because often the individual is in a vulnerable position.

 Clear attention to the individual and a genuine interest will help to establish a rapport.

 People should be able to trust in the care that is delivered, and care should be timely, respectful and competently delivered, with the person at the core of all interactions.

 Simple and concise communication with colleagues is all vital as is legible writing of patient records, handling feedback, recording, reporting and monitoring care.