Читать книгу The Veterinary Dental Patient: A Multidisciplinary Approach - Группа авторов - Страница 46

Veterinary dental services are offered by nearly all small‐animal practices. When performed to current gold standards (WSAVA 2018), they provide a unique opportunity for improving small‐animal health and welfare, alleviating pain, increasing client bonding to the practice, enhancing practice profitability, and augmenting practitioners' own professional satisfaction. Communication skills are an integral part of this service, and can be learned and practiced just like any other clinical skill. You should challenge yourself to actively display empathy in every consultation. It can be a useful exercise to film a series of consultations with clients (obviously, with their explicit permission) and constructively appraise your own consulting communication skills. How did you come across (bored/angry/rushed/approachable)? Did you display empathy? Did you interrupt the client? By developing our communication skills, we can ensure that pets receive the correct dental treatment. After all, it does not matter how good our surgical extraction skills are if we are not given permission to anesthetize the patient. Implementing evidence‐based veterinary medicine and current global guidelines ensures we can act in our patients' best interests at all times.