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To Err Is Human (IOM, 2000) and the subsequent Quality Chasm series of landmark reports were a wake‐up call for drastic changes in health care delivery (Textbox 1.1). The series title represents the deep divide between the health care delivered and the health care that is achievable. The commitment to quality and safety must be hardwired into the everyday work of organizations across all levels and in decision‐making to ensure all workers ground their work in quality and safety. To change attitudes and mindsets, quality and safety can never be considered optional work.

The IOM, a think tank of health care experts in the United States, was renamed the National Academy of Medicine in 2015 and will be referred to as NAM for work after 2015.