Читать книгу Quality and Safety in Nursing - Группа авторов - Страница 41

Contributed by

Eric Wolak, DNP, MHA, RN, NEA‐BC

Chief Operating Officer and Chief Nurse Officer

Chatham Hospital | UNC Health System

The Coronavirus (COVID‐19) pandemic placed a huge strain on health care professionals. As health care leaders during this unprecedented time, it was imperative to leverage and maximize key core leadership competencies, Communication and Relationship Management (American Organization for Nursing Leadership [AONL], 2021). The pandemic created dramatic changes in clinical practice making good communication and interpersonal relationships imperative as data were ever evolving and changing. Other competencies key to operations are the Quality and Safety Education for Nurses’ (QSEN) competencies, especially Safety and Quality Improvement (QSEN, 2020), which could only be successfully maintained in an environment of constant communication among and across multiple disciplines and through multiple media.