Читать книгу Impact of Artificial Intelligence on Organizational Transformation - Группа авторов - Страница 19

As against the traditional recruitment process, recruiters are now using chatbots that are powered by AI (ML) [10]. Chatbots use natural language processing to facilitate real-time interaction with the applicants through skype, email, social media, etc. They are useful in gathering a pool of information from the applicants regarding their competencies, qualification, and experience and can even generate their profile, based on the information gathered. They are programmed in such a way that they can comprehend written and oral communication and can address routine queries of the applicants appropriately. Furthermore, these chatbots are efficient enough to even prescreen potential job applicants by matching their competencies, traits, experience, culture fit, etc., with the open positions and can schedule an interview for the applicants. With the advent of AI in recruitment, the hiring process has become faster as it can auto-screen thousands of resumes in a minute which are free from biases. Examples of various chatbots used by organizations are a) IBM Watson Recruitment, b) Jobs Intelligence Maestro of DBS Bank, which has successfully decreased the time involved in screening per candidate from 32 minutes to 8 minutes [26], and c) Mya, which provides 24/7 support.