Читать книгу Impact of Artificial Intelligence on Organizational Transformation - Группа авторов - Страница 20

Earlier, when AI was not introduced in HR, engaging the employees was time-consuming. Now, various software backed by AI like chatbots and Applicant Tracking System can engage the applicants by addressing their routine queries on a real-time basis and update them regarding their current status. The striking feature of these chatbots is that they become robust and smarter with every interaction. Example of engaging the applicants: IBM uses Watson Candidate Assistant (WCA) to engage its applicants in personalized conversation and also suggests the job positions that resonate with their competencies and experiences in which they can excel. Such engagement is a win-win situation for both the applicants and the organization. The applicants feel delighted and the organizations also become free from committing costly hiring mistakes.

Example of engaging the employees: AI-backed Amber chatbot, which is used by Oyo, Marico Ltd., and many more, is instrumental in identifying disengaged workforce in the organization. Thus, the organizations can take measures to engage the disengaged workforce.