Читать книгу Bartenders' Manual - Harry Johnson - Страница 19

The first rule to be observed by any man acting as bartender is to treat all customers with the utmost politeness and respect. It is also a very important matter to serve the customers with the very best of liquors, wines, beers and cigars that can be obtained; in this respect, naturally, one must be governed by the style of house kept and the prices charged. Show to your patrons that you are a man of sense and humanity and endeavor to do only what is right and just by refusing to sell anything either to intoxicated or disorderly persons or to minors. If you think a customer is about spending money for a beverage, when it is possible that he or his family needs the cash for some other, more useful purpose, it would be best to give him advice rather that the drink, for which he has asked, and send him home with an extra quarter, instead of taking the dime for the drink from him. The customers will then respect you as a gentleman and a business man. No one should make distinctions between patrons on account of their appearance. As long as they behave like gentlemen, they should be treated as such. Therefore, all customers, whether rich or poor, should be served alike, not only in the same respectful manner, but with the same quality of goods; not keeping a special bottle for rich people and an inferior grade for poorer persons, unless you have before you one who prefers quantity to quality. In observing these rules, you will build up a reputation as a first-class business man who acts with correct principles and you will find it safe and easy to succeed. But there is a way of spoiling your customers, and that is by offering too much or by treating too often. This latter fault is especially the case with many on opening a new place of business. It is always the wisest to give your customers all they are entitled to, but not more.

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