Читать книгу The Obvious: Everything You Need to Know to Succeed - James Dale - Страница 18

If you’re unreasonable, unkind, indecent, unfair or not nice to your co-workers, employees, vendors, associates, clients, investors, or partners, they’ll pick up the cues and respond just as badly. Then you have two or more jerks trying to out-jerk each other. On the other hand, if you’re nice, people will be nice back to you, to each other, and to customers, clients, and the outside world.

The J.M. Smucker Company, the jam and jelly giant, believes that being nice, even in little ways, makes everyone happier, which makes the company better.

The company serves all of their many employees complimentary bagels and muffins every day (along with a selection of jams and jellies, of course).

Wegmans, the innovative grocery chain, believes so strongly that being nice is contagious, and good for business, they’ve incorporated the idea into their motto, “Employees first, customers second.” The Wegman family’s rationale: When employees are happy, customers will be too.

You don’t have to own the company or be the boss to be nice. You can pick up an extra mocha grande for your fellow IT guy, acknowledge the innovative thinking of another space designer, encourage an entry-level research assistant, or even tell your supervisor you thought the meeting was productive (if it was.) Guess what? They’ll be nice back.

Being nice is selfish and contagious … in a good way.