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The Authors

Kenneth Cloke is director of the Center for Dispute Resolution and a mediator, arbitrator, consultant and trainer. Joan Goldsmith is an organizational consultant, coach and educator specializing in leadership development, and organizational change.

Cloke and Goldsmith have drawn on more than thirty years of practical experience in consulting with hundreds of organizations in the United States and internationally, including Fortune 100 companies, government agencies, schools, and nonprofits. They are coauthors of five previous books, including The End of Management and the Rise of Organizational Democracy and Resolving Conflicts at Work: A Complete Guide for Everyone on the Job, both published by Jossey-Bass.