Читать книгу The Art of Waking People Up - Kenneth Cloke - Страница 38

What can organizations do to support employees during these moments and encourage lifelong learning? When we arrive as new employees, they can clarify what is expected and orient us to a culture of learning. When promotions occur, they can provide training and learning programs so that employees in transition receive the tools needed for success. When we are given feedback or assessment, they can foster a learning orientation that makes it easier for us to choose growth over defensiveness. When change occurs, they can clarify the rules, promulgate them by consensus, and make us responsible for enforcement. When leadership is exercised, they can teach us to become leaders in our own lives. When mistakes are made, they can offer tangible support to those who are not meeting expectations, speak painful truths, and encourage us to learn, repair the damage, and adopt new strategies. When we retire or are successful, they can offer continuous learning opportunities, such as leadership development, cross-training, apprenticeship programs, horizontal career ladders, and incentives that invite us to accept new responsibilities and make fresh contributions.

The choices we make at each of these decision points can also be supported by subtle signals that are sent by leaders, managers, and supervisors and messages that are communicated through organizational culture. When organizations are well led and have cultures, structures, systems, and processes that encourage individual, team, and organizational learning, improvements that may have seemed impossible now appear almost inevitable and learning becomes limitless.

At each of these openings, we confront choices that either shrink or expand our lives. We can choose to ignore what we have been told, blame the messenger or the process, resist the information, and remain stuck in patterns that restrict our potential. Or we can choose to listen, become receptive, explore the information we are receiving, examine our intentions, methods, and results, and commit to our own renewal and regeneration. Only the second choice leads to awareness, authenticity, congruence, and commitment, each of which leads, in turn, to waking up and lifelong learning.