Читать книгу The Art of Waking People Up - Kenneth Cloke - Страница 21

Here, we focus on expanding and improving techniques that are commonly used to support personal change. We describe ways of adapting these methods to waking people up, encouraging them to learn from mistakes and become more responsible at work. We start with preventive measures and progress to increasingly difficult interventions as resistance to change becomes more intractable.

We focus on courageous listening, paradoxical problem solving, supportive confrontation, and risky conflict resolution. Each of these methods is redesigned and expanded to supplement turnaround feedback, transformational coaching, strategic mentoring, and participatory assessment. Each is also a useful skill in building organizational democracy.