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How the Book Is Structured

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In the chapters that follow, we offer observations, advice, and examples to encourage you, the reader, to learn to recognize and act on what you already know to be true. We offer you assistance in giving and receiving feedback, in coaching and being coached, mentoring and being mentored, assessing performance and having your performance assessed. We offer a variety of techniques to guide you in developing the skills you need to make your work relationships more honest, open, respectful, and effective.

We also analyze the structures, systems, processes, and cultural practices that limit personal and organizational growth. We identify the behaviors that suppress awareness, creativity, and initiative and that fail to pass on the information everyone needs to develop their creativity, flexibility, leadership, and responsiveness. We recommend dozens of practical remedial activities, including strategies for encouraging the development of democratic organizations and waking even the most resistant people up.

Each section in the book stands alone and can be read in whatever order meets your needs. To aid you in your exploration, here is a brief description and outline of each section.

The Art of Waking People Up

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