Читать книгу Taming the Abrasive Manager - Laura Crawshaw - Страница 10

Abrasive bosses rub their coworkers the wrong way. Their words and actions create interpersonal friction that grates on subordinates, peers, and superiors, grinding away at trust and motivation. Abrasive bosses can inflict deep wounds and intense suffering in employees. The pain of working with an abrasive boss is often felt by the company as well, eroding effectiveness and paralyzing productivity. Few of us have escaped the pain of working under, over, or with an abrasive boss, and far too many of us have unwillingly entered the ranks of what I have come to call the working wounded.

I coach abrasive bosses of all kinds: executives, managers, supervisors, and professionals (physicians, attorneys, others) whose disruptive behaviors cause profound emotional distress in the people they work with. Over the past two decades I have had the opportunity to closely observe how and why these abrasive bosses rub coworkers the wrong way. I’ve also examined the individual and organizational wounds they inflict, listening to the pain experienced by their subordinates, peers, and superiors and, believe it or not, by the abrasive bosses themselves. I’ve written this book to share my observations and offer my insights on why abrasive bosses resort to aggression, why individuals and organizations fail to intervene effectively, and, most important, what you can (and can’t) do about it. In medicine, abrasion refers to the physical trauma sustained when exposed skin rubs against a rough surface. In this book, workplace abrasion refers to the psychological trauma sustained when employees are exposed to the unnecessary roughness of an abrasive boss. Both scenarios produce suffering.