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Someone once remarked, “Everyone asks about the cost of training. But have they ever considered the cost of not training?” Nobody’s good at everything. That’s why a manager takes the time to train his or her people. But you must be systematic in the way you train. Even when it’s only one-to-one.

Always prepare for the training session. Define the training objective in a single sentence. For example: “By the end of the session you will be able to locate a given file in a server within one minute.” Notice the measurement? It’s vital if you are going to encourage a sense of achievement.

Next, decide exactly how you’re going to structure your session. Don’t ignore this. Effective trainers know that time spent on this increases the session’s success. Will you need equipment? Where would be the best place to train?

“What nobler employment…than that of the man who instructs the rising generation”

Marcus Tullius Cicero, Ancient Roman philosopher

On the day itself, make sure you go through the following steps:

■ Clarify with the trainee(s) what they are about to learn. Tell them the objective you prepared for the session.

■ Demonstrate the skill. Let them see the whole skill. Then repeat it slowly. Explain what you are doing and why it’s important.

■ Do the exercise together. This isn’t always possible. But if you can go through it at the same time it’s a great way to transfer a skill.

■ Ask them to do the exercise alone. Also ask them to talk through the process. Listen out for what they say – and what they miss out!

■ Give helpful feedback. Direct your feedback at the skill and not the trainee. Make sure you praise and encourage throughout.

■ Follow up after the session. When you see them doing the skill ensure you continue to give encouragement and feedback. Especially for larger, more demanding tasks.

Of course, you don’t always have to give feedback. Sometimes just asking “Why do you think that happened?” or “What do you need to change?” gets the answers you want. Asking good questions gets the trainees to talk through the skill. The more they talk – and think – it through, the more they understand.

Training builds relationships and demonstrates your commitment to staff.