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Role modelling starts when you’re a child, when you start to look around for someone to copy. As you get older you start to move your target. You want to be more like your friends, your heroes, your boss…

Guess what? There are people who want to be a manager like you. To do what you do. They watch you closely and even start dealing with stuff the way that you deal with stuff. Recognize it? You probably do it yourself. You’re either using approaches that your boss uses – or making sure you do the opposite!

■ What’s the great thing about role modelling? Role modelling is imitating the success we see because we want to be successful. Well,

case study At the start of my training career I delivered a workshop for my organization’s customer services staff. We covered the usual things, including how you pick the phone up to customers using a proper company greeting. A few days later I was surprised to find a delegate from the workshop picking up an incoming call with a casual “Hello.” I asked why he hadn’t used the professional greeting we agreed on the workshop. He pointed to his boss on the other side of the room and said, “As soon as he starts answering the phone properly, I’ll start answering the phone properly”.

“Example is not the main thing in influencing others. It is the only thing” Albert Schweitzer, German-French philosopher

if you want your people to be enthusiastic, attentive to detail, great time managers, hard working, etc., then you have to be enthusiastic, attentive to detail, a great time manager…I’m sure you’ve got it.

■ The flip-side. You can’t ask your employees to do things you’re not prepared to do. Need people occasionally to work late? Then you need to be seen occasionally working late. Want them to meet your deadlines? Then keep your deadlines with them. Want people to show respect for each other in the team? Then you must show respect to everyone – inside or outside the team.

By demonstrating high performance behaviour, you’ll be challenging your employees to raise their game. You don’t have to say, “Be more like me”. They’ll soon pick up the message.

Demonstrate excellence and professionalism at all times.