Читать книгу Manage to Engage - Pamela Hackett - Страница 46

People don't want to be managed the same way we have managed for the past 100 or even 1,000 years. Egypt's pyramids, Rome's Coliseum, and Henry Ford's automotive factory were built by versions of management that are still in use today.

The imperative now is for management innovation – not just product, process, or service innovation. The successful employers of the future will be living, breathing organisms filled with fluid clusters of people – not a series of organizational boxes that can be mapped neatly on a chart.

But before we can reinvent our management models, we must understand what these new models should be inspired by: not shiny new systems and technology, but human emotions and the spirit of what it means to actually be human. Humanize. Optimize. Digitize. In that order. Engaging people to enable results.

Financial Times columnist John Kay has written an entire book on this phenomenon (Obliquity): the idea of using a more indirect approach to achieve goals when the parameters are complex.⁵ He notes that this can apply when “the effect of our actions depends on the ways in which others respond to them.”