Читать книгу Manage to Engage - Pamela Hackett - Страница 48

Let's get back to our nine engagement tools: MI-9. The workplace scorecard of the future will score all nine elements: fair Trade, cause, clean and meaningful infrastructure, confidence, connection, collaboration, community, capability, and freedom.

The vision with MI-9 is that in the future it will be your people who complete the scorecard – the many, not the few. Your organization's score will appear in the annual report. There will be a Quality of Work-Life Index and an Employee Confidence Index. The value of a strong infrastructure that works for people rather than against them will be recognized and implemented. In his book, Macrowikinomics: New Solutions for a Connected Planet, Don Tapscott emphasizes the importance of a true “infostructure,” which supports better decision-making and capability development.⁶ If the goal is to reenthuse people, then the very least we can do is give them the tools to connect, brainstorm, and share ideas in new and easy ways.

In the future, employee advocacy will grow in importance as people are enabled to be their best and feel their best at work. Strong communication; a clearly understood vision; knowing they are making a difference and where their role fits within the grand scheme; feedback on their performance; the ability to play to your strengths; managers and leaders who really listen and care – all of these elements contribute to employee advocacy. All the evidence suggests that a sense of freedom, of control over one's destiny, plays a crucial role in achieving engagement and inspiring that advocacy. It energizes you to go all-in.

But none of these factors in isolation will achieve this. The problem of engagement is so great, the solutions so wide reaching, that all are necessary in some degree, and no single fix will be sufficient.

The MI-9 formula proposed here is a starting point. Those companies that can demonstrate all nine engagement triggers and calibrate them to their people's needs can expect to be able to demonstrate higher levels of connectivity between people, a key ingredient critical to people's success, health, and happiness at work and a critical means to volunteerism and engagement. Fair trade will extend beyond the concepts we think of today: to the point that giving employees a fair deal and a good experience at work ranks as highly to outsiders as companies’ growth, profit, and environmental and social responsibility credentials, for ESG.