Читать книгу Maintaining Mission Critical Systems in a 24/7 Environment - Peter M. Curtis - Страница 20

The purpose of the Critical Escalation Procedures is to allow for the successful response to a critical site event. Following the escalation process, assures proper notification and timely response. By assessing the event first, critical information will be available early on. It is important that a chain of command be followed because when events arise, teams need to ensure that communication and reactions are escalated in the proper fashion.