Читать книгу The Quality Improvement Challenge - Richard J. Banchs - Страница 66

1 A team leader should be chosen on the basis of all the following characteristics EXCEPTgood process knowledge,respected by the front line professionals,excellent interpersonal and communication skills,leadership position in the organization, orgood facilitator.

2 All of the following characterize a group of people performing as a team EXCEPTcomplementary skills,common purpose,focus on individual goal achievement,mutual accountability, orcommon approach.

3 Regarding the composition of a QI teamfront‐line professionals need to have the largest representation.the ideal team size is 4–8 members.it is important to have team members that bring subject‐matter expertise.it is important for the team to have a mix of skills.all of the above.

4 Team members should be preferentially selected on the basis of all the following characteristics EXCEPTbring process knowledge,have a high‐ranking leadership position in the organization,have technical expertise,have problem‐solving skills, orhave great interpersonal skills.

5 A team leader’s role is to facilitate the team’s success in achieving the project’s goals.TrueFalse

6 The formation of high‐performing QI teams in healthcare is made more difficult byclinical silos,prioritization of patient care,resource constraints,conservative culture, orall of the above

7 What is the role of the QI team during an improvement project?share findings and communicate through all project phases.provide message content for written communication to senior leaders.provide material and audiovisual support for meetings and presentations.provide or facilitate coaching and training of the front line.all of the above

Key: 1d, 2c, 3e, 4d, 5a, 6e, 7e.

Exercise key: While the problem affects the ER and the professionals working in the ER, the root of the problem for a long turnover time of routine samples is in the lab. In this example, team members should be chosen preferentially for their subject‐matter expertise: processing samples. ER staff and providers are the customers of the process; lab personnel are the stakeholders. Given these roles, your QI team should include a majority of lab personnel, who are the stakeholders with the best process knowledge. The stakeholders do the work and therefore have the expertise. Chose a majority of front line workers and some supervisors. A customer (ER staff or provider) can also be a member of the QI team helping team members have a better perspective of “what the customer needs.”