Читать книгу The Quality Improvement Challenge - Richard J. Banchs - Страница 74
Example: Supply Chain Management for Patient Care Units
ОглавлениеMaterials management receives the supplies that have been ordered from a vendor. If we consider the target the process “supply delivery to the hospital,” the vendor is the stakeholder, and materials management staff are the customers. Subsequently, patient care units’ supply rooms are restocked by materials management. Nurses use these supplies to restock carts in the hallways that are used by physicians on rounds. If the QI project aims to improve “the supply chain management for patient care units,” the customer is the nurse, and the suppliers are materials management staff. The carts are used by the physicians on rounds to provide wound care and re‐dress patient’s wounds. If the QI project aims to improve the “availability of supplies during rounds,” nurses become the suppliers, and physicians, the customers. This example illustrates the customer continuum, a chain with three “suppliers of service” and three customers receiving the output of the process. Depending on which portion of the process continuum (value stream) we focus on, the QI team changes and so do the boundaries and scope of the project.
| The supplier (professional providing a work product) | The customer (end user that receives a work product) |
| Vendor: Delivers ordered supplies to the hospital | Materials management: Receives ordered supplies |
| Materials management: Stocks patient care units’ supply room | Nurse: Finds the supplies needed in the supply room |
| Nurse: Restocks supply carts with wound dressing supplies | Physician: Finds needed supplies. Uses wound dressing supplies from supply cart to change patients’ dressings |
