Читать книгу The Quality Improvement Challenge - Richard J. Banchs - Страница 72

The customer of a STAT ABG is the provider. The provider is the person who needs to interpret the results to make critical decisions about patient care. If the results take too long, it may affect a timely treatment. During a crisis, the timely report of the results in the EMR may be critical. What if it takes too long? A QI project may be initiated at the request of these customers to address the issue of STAT ABGs taking too long. Staff, providers, and the organization are the internal customers. Ultimately, the patient will benefit from the provider’s therapeutic decisions and, of course, will always be the final customer.