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This edition first published 2022

© 2022 by Richard Lees and Azlan Raj

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Library of Congress Cataloging-in-Publication Data

Names: Lees, Richard (Chief strategy officer), author. | Raj, Azlan (Chief marketing officer), author.

Title: Shift : Transform motion into progress in business / Richard Lees and Azlan Raj.

Description: West Sussex, United Kingdom : Wiley, 2022. | Includes index.

Identifiers: LCCN 2021042852 (print) | LCCN 2021042853 (ebook) | ISBN 9781119810148 (cloth) | ISBN 9781119810506 (adobe pdf) | ISBN 9781119810490 (epub)

Subjects: LCSH: Customer relations. | Consumer behavior. | Consumer satisfaction. | Success in business.

Classification: LCC HF5415.5 .L438 2022 (print) | LCC HF5415.5 (ebook) | DDC 658.8/12—dc23

LC record available at https://lccn.loc.gov/2021042852

LC ebook record available at https://lccn.loc.gov/2021042853

Cover Design: Wiley