Читать книгу Security Engineering - Ross Anderson - Страница 77
3.2.5.1 Prospect theory and risk misperception
ОглавлениеKahneman and Tversky did extensive experimental work on how people made decisions faced with uncertainty. They first developed prospect theory which models risk appetite: in many circumstances, people dislike losing $100 they already have more than they value winning $100. Framing an action as avoiding a loss can make people more likely to take it; phishermen hook people by sending messages like ‘Your PayPal account has been frozen, and you need to click here to unlock it.’ We're also bad at calculating probabilities, and use all sorts of heuristics to help us make decisions:
we often base a judgment on an initial guess or comparison and then adjust it if need be – the anchoring effect;
we base inferences on the ease of bringing examples to mind – the availability heuristic, which was OK for lion attacks 50,000 years ago but gives the wrong answers when mass media bombard us with images of terrorism;
we're more likely to be sceptical about things we've heard than about things we've seen, perhaps as we have more neurons processing vision;
we worry too much about events that are very unlikely but have very bad consequences;
we're more likely to believe things we've worked out for ourselves rather than things we've been told.
Behavioral economics is not just relevant to working out how likely people are to click on links in phishing emails, but to the much deeper problem of the perception of risk. Many people perceive terrorism to be a much worse threat than epidemic disease, road traffic accidents or even food poisoning: this is wrong, but hardly surprising to a behavioural economist. We overestimate the small risk of dying in a terrorist attack not just because it's small but because of the visual effect of the 9/11 TV coverage, the ease of remembering the event, the outrage of an enemy attack, and the effort we put into thinking and worrying about it. (There are further factors, which we'll explore in Part 3 when we discuss terrorism.)
The misperception of risk underlies many other public-policy problems. The psychologist Daniel Gilbert, in an article provocatively entitled ‘If only gay sex caused global warming’, compares our fear of terrorism with our fear of climate change. First, we evolved to be much more wary of hostile intent than of nature; 100,000 years ago, a man with a club (or a hungry lion) was a much worse threat than a thunderstorm. Second, global warming doesn't violate anyone's moral sensibilities; third, it's a long-term threat rather than a clear and present danger; and fourth, we're sensitive to rapid changes in the environment rather than slow ones [765]. There are many more risk biases: we are less afraid when we're in control, such as when driving a car, as opposed to being a passenger in a car or airplane; and we are more afraid of uncertainty, that is, when the magnitude of the risk is unknown (even when it's small) [1674, 1678]. We also indulge in satisficing which means we go for an alternative that's ‘good enough’ rather than going to the trouble of trying to work out the odds perfectly, especially for small transactions. (The misperception here is not that of the risk taker, but of the economists who ignored the fact that real people include transaction costs in their calculations.)
So, starting out from the folk saying that a bird in the hand is worth two in the bush, we can develop quite a lot of machinery to help us understand and model people's attitudes towards risk.