Читать книгу Management Mess to Leadership Success - Scott Jeffrey Miller - Страница 19

From Mess To Success:

Listen First

• Practice lessening your interrupting by gently placing your lips together and counting to 7 or even 10 while the other person is speaking. The more you practice this technique, the more natural it will become.

• Demonstrate Empathic Listening by striving to understand the other person’s needs, goals, pressures, and feelings. Recognize when you are on your own timeline and agenda versus theirs.

• When you catch yourself interrupting, giving advice, agreeing or disagreeing, probing, or telling your own story… stop. Check back in and listen intently to understand what the other person is saying and how they’re feeling.

• If the other person specifically asks for your suggestions or feedback, you may provide it.

• Recognize the value focus can have in building high-trust relationships—you can’t meet the needs of everyone, but you can do your best to meet the needs of the person right in front of you.