Читать книгу Digital Government Excellence - Siim Sikkut - Страница 16

It was exactly to execute the strategy of converting Dubai to a smart city. Connecting all those dots that were already happening in this direction to make sure that we had a unified fabric across all the sectors in Dubai. For example, we focused on the high-achieving sectors in Dubai because the city is a known tourist hub, and also a trade and a logistics hub. We looked for smart opportunities in these areas. But we also looked a lot from the perspective of infrastructure for the whole city—from Wi-Fi everywhere up to a common decision-making platform. This was the direction given by His Highness.

The main challenge His Highness commissioned me to resolve was to allow His Highness to know that everyone in our city is happy and satisfied with whatever service has been provided. Not only from government, but from the whole city in a holistic approach. Our main mission and key performance indicator (KPI) were to make sure that our people are happy, as part of the overall Happiness Agenda that His Highness had started.

Yet, no one was measuring happiness well at the time. To measure happiness, you need to measure everything in the city. I was puzzled about it at the beginning, because happiness is far-far away from my major in IT. How can I map such an objective to make sure that we have a proper setup to measure such kind of goals?