Читать книгу Blaikie’s Guide to Modern Manners - Thomas Blaikie - Страница 19

A lot of people loathe automatic answering services (‘Please choose from the following eighteen options’) or shops where the assistants are more interested in choosing the next CD track than serving the customers. But what might look like bad manners is really bad business. There was an absurd clothes shop in London called Voyage that, rudely, wouldn’t let just anyone in. You had to be invited. Quite rightly, it went out of business.

Equally, good manners at work can be skin deep – adopted, often after going on a course of some kind, simply for personal advancement. Why has so-and-so suddenly started offering to help the boss’s PA with the flowers for the foyer? Or taken to making a sympathy call every time the MD is ill?

Here we look at manners that have nothing to with success or failure at work. These manners, when adopted, just make the workplace a better place to be.