Читать книгу Theorizing Crisis Communication - Timothy L. Sellnow - Страница 5

1  Cover

2  Series page

3  Title page

4  Copyright

5 Acknowledgments

6 Foreword

7 1 Introduction to Crisis CommunicationDefining CrisisDefining CommunicationPlan for This BookConclusion

8 2 Theorizing about Crisis and Crisis CommunicationCritiquing TheoryConclusion

9 3 Theories of Communication and WarningDetection of RisksWarningsHear-Confirm-Understand-Decide-Respond ModelApplications of the Hear-Confirm-Understand-Decide-Respond ModelStrengths and Weaknesses of the Hear-Confirm-Understand-Decide-Respond ModelProtective Action Decision ModelApplications of the PADMStrengths and Weaknesses of the PADMIntegrated Model of Food RecallApplications of the Integrated Model of Food RecallStrengths and Weaknesses of the Integrated Model of Food RecallEmerging Warning SystemsConclusion

10 4 Theories of Communication and Crisis DevelopmentAssumptions of Stage ModelsThree-Stage ModelApplications of the Three-Stage ModelStrengths and Weaknesses of the Three-Stage ModelFink’s Four-Stage CycleApplications of Fink’s Four-Stage CycleStrengths and Weaknesses of Fink’s Four-Stage CycleTurner’s Six-Stage Sequence of Failure in ForesightApplications of Turner’s Six-Stage Sequence of Failure in ForesightCrisis and Emergency Risk CommunicationApplications of CERCStrengths and Weaknesses of CERCConclusion

11 5 Theories of Communication and Crisis OutcomesOrganizational LearningSensemakingOrganizational LegitimacyBalance TheoryStealing ThunderSituational Crisis Communication TheoryDiscourse of RenewalConclusion

12 6 Theories of Communication and Emergency Coping and ResponseAssumptions of Communication and Emergency ResponseChaos Theory and Emergent Self-OrganizationTheories of Communication and Crisis CoordinationCommunication and Community ResilienceFour-Channel Model of CommunicationIntegrated Crisis Mapping ModelConclusion

13 7 Theories of Crisis Communication and Legacy MediaThe Legacy Mass MediaNews Framing TheoryFocusing Events and Agenda SettingExemplification TheoryUses and Gratifications TheoryCultivation TheoryMedia System Dependency TheoryCrisis News DiffusionDiffusion of InnovationsConclusion

14 8 Theories about Social Media and Crisis CommunicationSocial Information Processing TheoryWarranting TheoryThe MAIN ModelDialogic Theory of Public RelationsSocial-Mediated Crisis Communication ModelEmerging Theories of Social Media in Crisis CommunicationConclusion

15 9 Theories of Influence and Crisis CommunicationApologiaImage RepairKategoriaDramatismNarrative TheoryMessage Convergence FrameworkConclusion

16 10 Theories of Communication and Risk ManagementSocial Amplification of Risk FrameworkRisk Information Seeking and Processing ModelMindfulnessHigh Reliability OrganizationsThe Precautionary PrincipleCultural TheoryThe IDEA ModelConclusion

17 11 Theories of Crisis Communication and EthicsEthicsCrisis Communication as an Ethical DomainResponsible CommunicationSignificant ChoiceThe Ethic of CareVirtue EthicsJusticeApplications of Moral Theory to CrisisConclusion

18 12 Applying Theories of Crisis CommunicationChoosing a TheoryThe Rationale for Asking QuestionsQuestions Focusing of OntologyQuestions Focusing on AxiologyQuestions Focusing on EpistemologySelecting a Data Set and MethodSelecting Literature for ReviewForming Conclusions and Implications of ResearchThe Practicality of Theory in Understanding Crisis CommunicationPersistent ChallengesInvisible SuccessGlobal CausationInsufficient Instruction for Self-ProtectionPersistent OpportunitiesNew Perspectives for StudyA Final Word

19 References

20 Index

21 End User License Agreement