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Leaders can create and reinforce a culture that makes people feel comfortable for surfacing and learning from failures to avoid blame game. When things go wrong, they should insist to find out what happened – rather than “who did it.” This requires consistently reporting failures, small, and large; systematically analyzing them; and proactively taking steps to avoid reoccurrence.

Most organizations engage in all three kinds of work discussed above – routine, complex, and intelligent. Leaders must ensure that the right approach to learning from failure is applied in each of them. All organizations learn from failure through following essential activities: detection, analysis, learning, and sharing.