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4 Managing Human Error and Latent Error to Overcome Failure

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Everyone can make errors no matter what their level of skill, experience or how well trained and motivated they are. Commonly cited statistics claim that human error is responsible for anywhere between 70 and 100% of failure. Many major failures, e.g. Texas City, Piper Alpha, Chernobyl were contributed by human failure. To enhance reliability, companies need to manage human failure as robustly as they manage technical and engineering failures. It is important to be aware that human failure is not random; understanding why errors occur and the different factors which make them worse will help you develop more effective controls.

Human error was a factor in many highly publicized accidents in recent memory. The costs in terms of human life and money are high. Placing emphasis on reducing human error may help to reduce these costs. This chapter provides an insight view about the causes of human errors and suggests the way to reduce the errors.

Root Cause Failure Analysis

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