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Select a week in your life (next week might be good) in which you commit yourself to taking notes on encounters you have with people during the week whose job it is to serve you and be pleasant: waiters in restaurants or retail salespeople, for example. Take notes in two columns. In the first column, note the type of or lack of emotional intelligence you observe in each of the service people you encounter. Did the person try to connect with you, did the person cause you to leave the encounter feeling put off, angry, dissatisfied, happy, or pleased? In the second column, makes notes on your feelings and your ability to control your emotions in reaction to those encounters. You might copy into your notebook the EQ elements in Exhibit 5.1 and use it as a guide. At the end of the week, look over your notes and see if you picked out those people who displayed EQ and how they were different from those who did not display EQ and if you were able to recognize your emotions.