Читать книгу Becoming an Invitational Leader - William W Purkey - Страница 25

Nothing is more important in Invitational Leadership than respect for others — the belief that we and our associates are able, valuable, and responsible, and should be treated accordingly. Central to respect is an appreciation for the unique complexity of each person — their strengths, experiences and opinions, and cultural perspectives. Invitational leaders view diversity as a benefit to the entire group.

As a lesson in the value and richness of diversity, one of the authors had the opportunity to observe a close-order marching drill presented by soldiers of the 82nd Airborne of the United States Army. During the demonstration it was possible to spot the influence of many cultures, including Native American, British, Asian, African, and even that of New Zealand. This is one reason why the American Army, reflecting rich diversity, is considered among the best in the world. Moreover, the amazing diversity of American citizens has been a major factor in the vitality, creativity, and world leadership of our dynamic country.

Respect is manifested in such behaviors as civility, politeness, and common courtesy. Waterman and Peters, in their book In Search of Excellence, reported that a special characteristic of highly successful companies is the courteous and respectful behavior of their employees. They are good listeners, pay attention to their customers, and treat people as adults. Respect is one of eight major characteristics that distinguish excellent companies.

In Executive Selection: Strategies for Success, Sessa and Taylor found that relationship skills are closely connected with leadership ability. This is also documented by Fink. Successful leaders take a strong, personal interest in their associates and get results through respectful relationships. Respect is manifested in the leader’s promptness in giving credit and expressing appreciation for the caring and appropriate actions of others. It is also manifested in a willingness to make immediate and sincere apologies for inappropriate behavior.