Читать книгу Managing the Dental Team: Guidelines for Practice Success - American Dental Association - Страница 5

Introduction

Leadership

The Dentist Is the Leader of the Team

Preventing Drama

The Members of the Dental Team

Position Overviews

• Sample Position Description – Dental Assistant

• Sample Position Description – Dental Hygienist

• Sample Position Description – Office Manager

Position Overviews – Clinical Staff

• Associate Dentist

• Dental Assistant

• Dental Hygienist

• Dental Laboratory Technician

Position Overviews – Non-Clinical Staff

• Administrative Assistant

• Appointment Coordinator

• Bookkeeper

• Business Manager

• Financial Coordinator

• Marketing and Communications Coordinator

• Office Manager

• Practice Administrator

Managing the Dental Team

Staffing

• Sample Job Analysis Worksheet

• Sample Checklist For Personnel Records

Recruiting

• The Application Process

• Sample Skills and Attributes Inventory Worksheet

• Initial Telephone Screening

• Sample Telephone Screening Questionnaire

• The Interview Process

• Working Interviews vs. Skills Assessments

What You Should Consider

• Background Checks

• Reference Checks

• Sample Checklist For Conducting Background Checks

• Sample Waiver to Allow a Reference Check

• Sample Reference Check Form

• Professional and/or Personal References Tips

• Professional and/or Personal References

• Credit Checks and Bonding

Onboarding New Employees

• Sample New Hire Checklist #1

• Sample New Hire Checklist #2

• Sample New Hire Checklist #3

Working with Family Members

Hiring Temporary Staff

Professional Liability Coverage

Terminations

• Guidelines For an In-person Termination Meeting

• Sample Termination Script

• Sample Termination Checklist

Managing Performance

• Staff Compensation

• Sample Report: Total Staff Compensation/Employee Compensation Analysis

• Benefits

• A Benefits Primer

• Considerations For a Maternity Leave of Absence Policy

• Managing Employee Performance and Salary Reviews

• Tips For Managing Performance – All Employees

• Tips For Managing Performance – New Employees

• Tips For Managing Salary Reviews – All Employees

• Staff Satisfaction

• Staff Training

• Staff Training Topics

• Suggested Staff Training Topics

• Continuing Education

Manuals and Policies

Creating the Policy Manual

Policies to Consider

• Sample Checklist: What To Include in Your Employee Policy Manual