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ADA Guidelines for Practice Success™ (GPS™)

Introduction

Your dental team is vital to your practice and its strength and cohesiveness directly impacts the success of your practice. Your staff is able to dedicate itself to providing quality patient care when its time, energy and resources aren’t needed to fill vacant positions or resolve conflicts.

Your staff is able to dedicate itself to providing quality patient care when its time, energy and resources aren’t needed to fill vacant positions or resolve conflicts.

Managing the Dental Team: What It Means and Why It Matters

In many ways, the dentist has responsibilities similar to those of a manager of a successful sports team. Both professionals need to consistently demonstrate strong leadership that’s fair and empathetic. At the same time, they must assess the strengths of each individual and understanding the best way to motivate each team member. Your patients will see a caring, precise and well-coordinated operation where everyone is highly professional and committed to their oral health.

The Managing the Dental Team module of the American Dental Association’s Guidelines for Practice Success™ (GPS™) details much of what you need to know in order to assemble, and keep, a strong dental team operating in your practice.

Managing the Dental Team is about more than hiring the “right” person. This module will help guide you through different aspects of managing the team, including the hiring process, training, coaching, motivating, compensating, and more. The guide will provide information and resources that can help you:

• Manage the processes of recruiting, screening and hiring staff

• Design an orientation program that successfully onboards new employees

• Conduct meaningful performance evaluations

• Maximize the value and appreciation of the staff compensation package

• Develop a staff policy manual

• Decide which benefits to offer your team

The content contained in the Managing the Dental Team module of the American Dental Association’s Guidelines for Practice Success^TM (GPS^TM) provides information on four major topics that offer suggestions for building — and retaining — an efficient and effective team. It also includes original resources, such as checklists and tip sheets, which were created specifically for this project and designed to help ADA members develop and lead teams that consistently deliver quality patient care.