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Acknowledgments

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We would like to thank Mia Stephens of JMP® for bringing a group of strangers together to talk about health care case studies for JMP users. Along with three of the authors, the group included Amy Cohen, Susan Madden, Pat Schaffer, and Eric Stephens. This group brainstormed ideas about how to best meet the needs of health care instructors and professionals who were developing data analysis and JMP skills. The original case structure was the result of these discussions.

A special thanks to Ruth Hummel and Eric Stephens for initial work on the data used in Chapters 3 and 4. Eric also provided invaluable assistance with the data for Chapter 10.

Thanks to Loretta Driskel, Clarkson University, for ideas for graphics.

Thanks to Marilyn Stapleton for her insights into the practice of nursing research along with the nurses of Ellis Medicine for the opportunity to participate in organizational and clinical studies that served as the basis for Chapters 7 and 8.

We would like to give a special thanks to all of our students who helped us improve our teaching over the years, and inspired us to do better every time. We would especially like to thank the students that worked on the ambulatory surgeries and the TJR cases presented here.

We are very appreciative of the two rural hospitals that allowed us to work with them on their process improvement journeys.

A simple thanks is not adequate for our families and friends who supported us during this project. But please know that every word of encouragement or act of kindness helped us to keep going and made our work a pleasure.

Our appreciation for their guidance during this project goes to the editorial staff of Wiley, especially Mindy Okura‐Marszycki, Kathleen Santoloci, Blesy Regulas, Linda Christina, and Vishnu Priya. Thanks to everyone who provided feedback at any stage of this project. Your comments and suggestions greatly improved this book.

Improving Health Care Quality

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