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Table of Contents

Оглавление

Cover

Foreword

Preface

Acknowledgments

Acronyms and Synonyms

About the Companion Website

1 Introduction 1.1 Key Concepts 1.2 Quality Improvement in Healthcare 1.3 Understanding Variability: The Key to QI 1.4 Quality Improvement Frameworks 1.5 Statistical Tools for Quality Improvement 1.6 Using this Casebook 1.7 Summary References

2 Improving Patient Satisfaction 2.1 Key Concepts 2.2 DMAIC 2.3 PDCA 2.4 Background 2.5 The Task 2.6 The Data: ComplaintData.xlsx and PatientFeedback.jmp 2.7 Data Management 2.8 Analysis 2.9 Summary Reference

3 Length of Stay and Readmission for Hospitalized Diabetes Patients 3.1 Key Concepts 3.2 DMAIC 3.3 PDCA 3.4 Background 3.5 The Task 3.6 The Data: HospitalReadmission.jmp 3.7 Data Management 3.8 Analysis 3.9 Summary

10  4 Identify and Communicate Opportunities for Reducing Hospital Length of Stay Using JMP® Dashboards 4.1 Key Concepts 4.2 DMAIC 4.3 PDCA 4.4 Background 4.5 The Task 4.6 The Data: HospitalReadmission.jmp 4.7 Data Management 4.8 Analysis 4.9 Summary References

11  5 Variability in the Cost of Hip Replacement 5.1 Key Concepts 5.2 DMAIC 5.3 PDCA 5.4 Background 5.5 The Task 5.6 The Data: SouthernTier_HipReplacement.csv 5.7 Data Management 5.8 Analysis 5.9 Summary References

12  6 Benchmarking the Cost of Hip Replacement 6.1 Key Concepts 6.2 DMAIC 6.3 PDCA 6.4 Background 6.5 The Task 6.6 The Data: HipNYSPARCS_SouthernTier.jmp 6.7 Data Management 6.8 Analysis 6.9 Summary References

13  7 Nursing Survey 7.1 Key Concepts 7.2 DMAIC 7.3 PDCA 7.4 Background 7.5 The Task 7.6 The Data: NursingResearch_Survey_Responses.jmp 7.7 Data Management 7.8 Analysis 7.9 Summary References

14  8 Determining the Sample Size for a Nursing Research Study 8.1 Key Concepts 8.2 DMAIC 8.3 PDCA 8.4 Background 8.5 The Task 8.6 The Data 8.7 Study Design and Data Collection Methodology 8.8 Analysis 8.9 Summary References

15  9 Mapping California Ambulance Diversion 9.1 Key Concepts 9.2 DMAIC 9.3 PDCA 9.4 Background 9.5 The Task 9.6 The Data: ED_ambulance:diversion_trend.xlsx and CA_healthcare_facility_locations.xlsx 9.7 Data Management 9.8 Analysis 9.9 Summary References

16  10 Monitoring Ambulance Diversion Hours 10.1 Key Concepts 10.2 DMAIC 10.3 PDCA 10.4 Background 10.5 The Task 10.6 The Data: CedarsSinai_Diversion_Hours.jmp 10.7 Data Management 10.8 Analysis 10.9 Summary References

17  11 Ambulatory Surgery Start Times 11.1 Key Concepts 11.2 DMAIC 11.3 PDCA 11.4 Background 11.5 The Task 11.6 The Data: ASU.jmp 11.7 Data Management 11.8 Analysis 11.9 Summary Reference

18  12 Pre‐Op TJR Process Improvement – Part 1 12.1 Key Concepts 12.2 DMAIC 12.3 PDCA 12.4 Background 12.5 The Task 12.6 The Data: TJR.xlsx 12.7 Data Management 12.8 Analysis 12.9 Summary Reference

19  13 Pre‐Op TJR Process Improvement – Part 2 13.1 Key Concepts 13.2 DMAIC 13.3 PDCA 13.4 Background 13.5 The Task 13.6 The Data: TJR.jmp 13.7 Data Management 13.8 Analysis 13.9 Summary References

20  14 Pre‐Op TJR Process Improvement – Part 3 14.1 Key Concepts 14.2 DMAIC 14.3 PDCA 14.4 Background 14.5 The Task 14.6 The Data: TJR.jmp 14.7 Data Management 14.8 Analysis 14.9 Summary References

21  Index

22  End User License Agreement

Improving Health Care Quality

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