Читать книгу Improving Health Care Quality - Cecilia Fernanda Martinez - Страница 18

Establishing a quality culture requires an ongoing focus on quality throughout an organization, along with a framework and a set of tools for identifying, making, and maintaining improvements. These frameworks serve as a common approach within an organization, enabling project teams to undertake improvement initiatives in a systematic way using a well‐defined series of steps. A key component of quality improvement is data collection and analysis to assess process performance. Thus, statistical tools play a key role. Nonstatistical tools, such as brainstorming and process mapping, also have an important role in quality improvement initiatives, particularly in the early stages. There are a number of different frameworks that can be adopted; we will provide a brief overview of two of the most commonly used frameworks.