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This edition first published 2020

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The right of Mary Ann Shifflet, Cecilia Martinez, Jane Oppenlander and Shirley Shmerling to be identified as the authors of this work has been asserted in accordance with law.

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Library of Congress Cataloging‐in‐Publication Data

Names: Shifflet, Mary Ann, 1956- author. | Martinez, Cecilia, 1979- author.

| Oppenlander, Jane, author. | Shmerling, Shirley, 1961- author.

Title: Improving health care quality : case studies with JMP / Mary Ann

Shifflet, Cecilia Martinez, Jane Oppenlander, Shirley Shmerling.

Description: Hoboken, NJ : Wiley, [2020] | Includes bibliographical

references and index.

Identifiers: LCCN 2019057873 (print) | LCCN 2019057874 (ebook) | ISBN

9781119604617 (hardback) | ISBN 9781119604648 (adobe pdf) | ISBN

9781119604679 (epub)

Subjects: MESH: Quality Improvement | Quality Assurance, Health

Care--methods | Models, Statistical | Data Analysis | Outcome and