Читать книгу Toxic Nursing, 2nd Ed - Cheryl Dellasega - Страница 46

First, put yourself in Maureen’s shoes. From a 10,000-foot perspective: How do you think she became the person she is today? Is it possible her behavior stems from insecurity? What can you, as the nurse manager, do to try to support the super nurse so she doesn’t feel the need to crow about how much better than everyone else she is?

Next, think about the colleagues Maureen is chronically standing up. What can you do to support them? How must they feel? The nurse managers’ challenge in this situation is to support these nurses without deepening the divide between colleagues.