Читать книгу Supply Chain Management For Dummies - Daniel Stanton - Страница 73

The first step is to clearly define the process that you’re trying to improve and why you want to improve it. During this phase, you need to build a business case for why the project is important and what resources you need to complete it. An important part of building the business case is to get feedback from the people who deal with the outputs of a process: the customers. This feedback is called voice of the customer (VOC). The overview of the project, including the VOC, should be summarized in a Six Sigma project charter.

Writing up the project charter can be harder than people expect. Don’t get hung up worrying about making the charter perfect. Instead, just create a rough draft that explains what you are trying to do, which will make it easier to clarify your thinking and to get input from other people. The charter is your starting point. It’s okay to make changes and improve it as the project moves forward.