Читать книгу An Introduction to Intercultural Communication - Fred E. Jandt - Страница 66

Individuals must be competent in verbal and nonverbal behaviors. Intercultural communication skills require message skills, behavioral flexibility, interaction management, and social skills. Message skills encompass the ability to understand and use language and feedback. Behavioral flexibility is the ability to select an appropriate behavior in diverse contexts. Interaction management means handling the procedural aspects of conversation, such as the ability to initiate a conversation. Interaction management emphasizes a person’s other-oriented ability to interact, such as attentiveness and responsiveness. Social skills are empathy and identity maintenance. Empathy is the ability to think the same thoughts and feel the same emotions as the other person. Identity maintenance is the ability to maintain a counterpart’s identity by communicating back an accurate understanding of that person’s identity. In other words, a competent communicator must be able to deal with diverse people in various situations.