Читать книгу Change Management 100 Success Secrets - The Complete Guide to Process, Tools, Software and Training in Organizational Change Management - Gerard Blokdijk - Страница 29
ОглавлениеThe Risks a Change Management
Consultant Faces From His Own Clients
You usually associate clients as being necessary for your change management consultancy business to prosper D after all, no consultancy can survive if there are no clients. But, did you know that a change management consultant can suffer harm from the clients themselves?
Here is how a client (and his representatives or subordinates) can sabotage the efforts of a change management consultant to initiate and establish an effective change management program in the clientOs organization:
First, all seems to be proceeding normally D the change management consultant is hired, he identifies the causes of problems that crop up when the changes are being initiated, and proposes a program that will resolve this situation so that the changes can be properly carried out (and hopefully the change management consultant can then move on to his next client.)
However, the client (or his subordinates) surprisingly will not react positively to the progress that the change management consultant is making. On the contrary, they may seem offended, and perhaps be even downright hostile, after the consultant has proposed his solution. What happened between hiring the change management consultant, and when the consultant came up with an effective solution?
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What the change management consultant may not have expected is that the client and his managers, and other subordinates may have realized that either:
L they could have thought up the solution proposed by themselves; and/or
L they feel that the consultant places them in a bad
light as members of management by coming up with
a solution to the problems.
Whichever holds true, the poor change management consultant is placed in an uncomfortable situation. To resolve this, the consultant may opt to leave after proposing his solution, so the client and his people can implement it themselves, which thus puts these members of management in a good light again, since they seem like the heroes in the situation, to the unwary.
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A Broader Look at the Definition of