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Collect a story of a care experience from a relative or friend. Reflect with them the extent to which you consider it to be a person‐centred experience. Identify with the relative or friend the key things that led you to think it was or was not person‐centred.

In your care story, you may have identified key elements that resonated with aspects of persons and personhood from Chapter 1. The story might include issues that reflect the person's key values and beliefs that are important to them. It might have said something about the kinds of relationships they experienced with different healthcare workers and it may say something about the person‐centred processes experienced in the care setting. But you might also be thinking, ‘These issues are so basic and ordinary, why are we having to pay such attention to them?’ In many respects you are right, of course, but we also know that these fundamental aspects of life, that we value so greatly, often get challenged in different healthcare contexts. This happens because of a variety of complex factors that, taken together, turn the ‘ordinariness of the everyday’ into the ‘extraordinariness of healthcare practice’. The Person‐centred Practice Framework that we introduce in Chapter 3 picks up on these factors and explores why being person‐centred can be so challenging to achieve.

Fundamentals of Person-Centred Healthcare Practice

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