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‘Patients are not objects, and nurses are not robots’

Frances Riley is a ward sister for an acute general medicine ward in John Radcliffe Hospital in Oxford. She is a part of a project working on improving end‐of‐life care on the ward, focused on four areas: earlier recognition that patients are approaching end of life, prioritising comfort, understanding the needs of family members and improving the use of end‐of‐life care medication.

‘I think empathy is closely linked with compassion and dignity and it’s a fundamental part of our job. It’s about seeing each patient as an individual. Patients are not objects, and nurses are not robots – it’s about personal interaction. To be a good nurse, you need to have more than technical skills. There’s got to be empathy there to make it a positive hospital experience for patients and families’.

Source: The Health Foundation (2016). © 2016 The Health Foundation