Читать книгу VeriSM™ Professional Courseware - Helen Morris - Страница 46

VeriSM™ Professional case study;

VeriSM™ : A service management approach for the digital age, Chapter 7, 11, 12, 13, 14;

VeriSM™ : Unwrapped and applied, Chapter 11, 13, 14, 15, 16, 17.