Читать книгу VeriSM™ Professional Courseware - Helen Morris - Страница 54

The Human Resource departments are key areas within FCH. Separate HR departments support the medical and the insurance areas. Each group utilizes a different software platform to provide the necessary knowledge, tools, training (for example onboarding, new skills), administrative services (for example tracking vacations/time off, shift management, performance measures), coaching, legal and management advice, and talent management oversight (for example recruiting, promotions, benefits). As each capability functions independently, they do not share any functionality or recordkeeping. The only cross-over between the HR capabilities is during the onboarding process when the two divisions present a unified view of FCH.

The capabilities’ main function is to manage the scheduling of FCH’s approximately 22,500 staff members and volunteers as well as ensure each staff member and volunteer has the appropriate training and skills. There is a robust training and refresh program to ensure compliance with various regulatory and accreditation requirements. Additionally, on the medical side, there is a critical training initiative for the upgrades to the EMR system. Ongoing training occurs for all volunteers to ensure the FCH’s values and processes are fully embedded within all volunteers.